WISH SHIP-TO-STORE
WISH Ship-To-Store Pick-up Procedures
Ship to Store
Please note, that as a Store, we are UNABLE to answer any questions regarding WISH orders, due to privacy concerns with WISH. STORE employees do NOT, have any information, other then the information listed through WISH. We are unable to locate specific packages without the QR Code, and you physically being present. Additionally, ALL packages are scanned in and inventoried on MONDAY (or first business day in case of a holiday) of each week, you will receive an alert through WISH that your package is ready for pick-up once we scan it in.
As a Pick-Up Now Store, we can NOT control any aspect of the WISH pick-up process. We are NOT AFFILIATED with WISH, we do this as a service, for clients, to help combat mailbox and front door package theft, so that you can be assured your package will not be STOLEN.
PLEASE DO NOT CALL OR EMAIL THE STORE ABOUT WISH QUESTIONS, AS WE ARE NOT ALLOWED TO ANSWER ANY QUESTIONS OVER THE PHONE REGARDING WISH. ADDITIONALLY, THE TRACKING INFORMATION PROVIDED BY WISH, IS NOT USUALLY ACCURATE AS DATES BEING DELIEVERED TO THE STORE. THIS IS A MASS TRACKING NUMBER THAT WISH PROVIDES, BASED ON APPROXIMATE TRACKING INFORMATION. ONCE WE RECEIVE YOUR PACKAGE, AND SCAN IT IN, YOU WILL RECEIVE A NOTIFICATION/EMAIL REGARDING YOUR PICKUP AND THE QR CODE WILL GO ACTIVE.
IF YOU HAVE ANY QUESTIONS ABOUT WISH ORDERS, PLEASE CONTACT WISH SUPPORT FOR MORE INFORMATION.
Ordering through Ship to Store is much like placing a regular Wish order. With Ship to Store, you have your item(s) shipped to a local store and you pick up the item(s) at the store.
Once you’ve made your purchase, you’ll receive tracking info in the app where you can check on your item’s status. We will notify you as soon as your order is ready for pickup at the store.
How do I pick up a Pickup Now or Ship to Store item?
To pick up your Pick Up Now or Ship to Store item, you must present the scannable QR code to the store for the item(s). Unfortunately, the store cannot provide more information if you do not have the scannable QR code.
For more detailed information on how to pick up a Pickup Now or Ship to Store order, select a device type below and follow the steps provided.
iOS
Go to your Order History.
Navigate to the relevant order.
Make sure that the order status reads Available for pickup.
Tap on the order.
Go to the location listed under Pickup Details.
Tap on Hours & Directions to see store details.
Once at the store, show the QR code to a store member.
The store member will scan the QR code and retrieve your item for you.
Android
Go to your Order History.
Navigate to the relevant order.
Make sure that the order status reads Available for pickup.
Tap on the order.
Go to the location listed under Pickup Details.
Tap on Hours & Directions to see store details.
Once at the store, show the QR code to a store member.
The store member will scan the QR code and retrieve your item for you.
Web
Visit your Order History.
Navigate to the relevant order.
Make sure that the order status reads Available for pickup.
Click Pickup Instructions.
Go to the location listed under Pickup Details.
Once at the store, show the QR code to a store member.
The store member will scan the QR code and retrieve your item for you.
If you are unable to show the QR code from your mobile device, we recommend printing out the QR code prior to picking up your item(s).
Why don’t I have a QR code for my Ship to Store order?
If you’re not seeing a QR code for your order, it’s likely that:
1. Your item is still on the way to the store
The QR code will become available on the app once your item has been delivered to and processed by the store.
You can track your item anytime on the Order Details page in your Order History.
2. Or, the store hasn’t processed your item yet
Even though the tracking information may state that your item has been delivered to the store, they may still need time to scan the item into the system.
Once your item has been fully processed and is ready for pickup at the store, you’ll receive a notification from us and your QR code will be waiting for you in your Order Details.
Additionally, ALL packages are scanned in and inventoried on MONDAY (or first business day in case of a holiday) of each week, you will receive an alert through WISH that your package is ready for pick-up once we scan it in.
We know just how excited you are to pick up your item and we greatly appreciate your patience.
How do I report a problem with an item that I picked up?
If you’re having issues with an item you purchased through Pickup Now or Ship to Store, our Customer Support team would be happy to help.
Select a device type below and follow the steps provided to open a request.
iOS
Go to your Order History.
Navigate to the relevant order then tap to open.
Scroll to the bottom of the page then tap Contact Support.
From there, follow the prompts and select the option relevant to your issue.
Provide any additional information that may be requested.
We’ll be in touch within 2-3 days after we’ve processed your request.
Android
Go to your Order History.
Navigate to the relevant order then tap to open.
Scroll to the bottom of the page then tap Contact Support.
From there, follow the prompts and select the option relevant to your issue.
Provide any additional information that may be requested.
We’ll be in touch within 2-3 days after we’ve processed your request.
Web
Visit your Order History.
Navigate to the relevant order.
Click Contact Support.
From there, follow the prompts and select the options relevant to your issue.
Provide any additional information that may be requested.
We’ll be in touch within 2-3 days after we’ve processed your request.
The store was closed when I went to pick up my item. What should I do?
You can choose to return to pick up your item when the store reopens. To check the store’s business hours, open the Wish app (iOS + Android) and follow the steps below:
Go to your Order History.
Navigate to the relevant order.
Tap Hours & Directions under Pickup Details.
If you prefer not to continue with the pickup, you may choose to cancel and reorder the item making sure to select a shipping method that will deliver it straight to your address.
If the store has closed permanently, please let us know at support@wish.com.
Return Policy
Many items can be returned within 30 days of delivery and are eligible for a refund. Some items are treated differently. See the Exceptions section below to learn more about which items are treated differently and how. No matter the item type, if an item arrives and it is defective, damaged or incorrect, it is eligible for a refund, but may need to be returned.
Please note, that WISH Ship-To-Store locations, CAN NOT accept or process returns, these must be done through the app, which will give you all of the relevant information to do so.
Standard Returns
Please contact Support to begin the return and we will walk you through the process.
If the item is not subject to an exception, you must place your refund request within 30 days of delivery of the item. If, for some reason, your item does not arrive, you must place your refund request within 30 days of the latest estimated delivery date.
In certain cases, such as defective items, damaged items or items that are not what you ordered, you may be required to provide evidence of the issue, such as a photo. In other cases, such as with higher value items (including a high value item that arrives defective, damaged or the wrong item), you may be required to return the item to receive a refund.
If you are required to return an item, you may be responsible for paying the return shipping costs.
Depending on your financial institution, refunds can take up to 14 days to be credited to your original payment method.
Refunds are processed within 48 hours of the request if a return is not required. If a return is required, the refund will be processed once the item has been returned to the applicable destination (e.g. merchant or returns center) and is confirmed to be in good condition.
Cancellations
Orders begin processing shortly after they’ve been placed, so there is a short period where your order can be cancelled successfully via Customer Support. If the cancellation period has passed, you can always return your order for a full refund.
2-Day Delivery Order Cancellations
Items that are slated for 2-Day Delivery Orders have a shorter cancellation window. For these items you have up to 1 hour after purchase to cancel your order via Customer Support.
Cancellation Windows
After your cancellation window closes, fulfillment of the order, including shipping in some cases, has typically begun. Therefore, after your cancellation window closes, we do not accept requests to return or refund items until the estimated delivery date has arrived.
Refund Exceptions
Absent special circumstances, the following items are non-refundable:
Final Sale Items, such as items marked “Final Sale”, secondhand, and refurbished goods. Final Sale items are marked as such on their product pages. Final Sale items cannot be returned and are not eligible for a refund.
Household Supplies, such as cleaning supplies, toilet paper and more, cannot be returned and are not eligible for a refund.
Perishable Items, such as food, pet food, beverages, vitamins and supplements cannot be returned and are not eligible for a refund.
Personal Care Items, such as toothpaste, shampoos, deodorants, feminine hygiene products, soaps, cannot be returned and are not eligible for a refund.
Sex Toys (excluding party favors) - Sex Toys cannot be returned and are not eligible for a refund.
Items or Services Covered by Merchant Policies. Certain merchants handle issues, returns or refunds in accordance with their own policies. If you are unable to resolve an issue with a merchant under its policies, you may report the problem to us and we will try to resolve it.
Wish Local Return & Refund Policies
Ship to Store Refunds and Restocking
If you do not pick up your order within 14 days of its arrival at store, you are eligible for a refund minus a small restocking fee. If the Ship to Store item was delivered on time and the item was not picked up, shipping fees may not be refunded.
You will be notified regularly prior to your pick up deadline. Once you pick up your order, you have 30 days to request a refund (excluding non-refundable items).
Refund Tender
When receiving a refund from Wish, you may choose to refund to Wish Cash (platform credit) or back to your original payment method (e.g. Credit Card, Debit Card, PayPal, Klarna, EBANX, Boleto, or OXXO). Wish Cash is available instantaneously in your account. Refunds to your original payment method will be processed by your financial institution within 14 days. Wish store credit (Wish Cash) never expires (unless otherwise noted) and will be available to use towards any future Wish order.
Wish reserves the right to:
Refuse any refund if it in good faith suspects abuse of this Policy or violations of the Terms of Use
Limit customer support and refunds for abuse of these services or violations of the Terms of Use
Limit purchase activity in the marketplace apps if it in good faith suspects abuse of this Policy or violations of the Terms of Use